Privacy Policy

Our Commitment to Your Privacy

At Cardiff Casino, we value your trust and respect for your personal information. We are committed to protecting your data and providing you with a safe online experience.

What Personal Information May Be Collected

We collect various types of information from our users to provide an efficient and secure service. This includes:

  • Account registration information: username, password, email address, and date of birth
  • Device and browser information: device type, operating system, browser type, and screen resolution
  • Usage analytics and behavioural data: login history, game activity, and session length

Cookies and Tracking Technologies

We use cookies to enhance your experience on our platform. Cookies are small files stored on your device that contain anonymous identifiers used for tracking and targeting purposes.

  • Functional cookies: enable essential features like user authentication and account management
  • Analytical cookies: monitor usage patterns and preferences
  • Targeting cookies: personalize content based on your interests

We also use other tracking technologies, such as pixels or beacons, to track interactions with our platform. These tools collect anonymous data about your activities and browsing habits.

Account Security

To protect your account from unauthorized access, we have implemented:

  • Secure login protocol using 2048-bit SSL encryption
  • Multi-factor authentication for added security
  • Regular password updates to prevent compromised passwords

You are responsible for maintaining the confidentiality of your username and password. If you suspect any suspicious activity or notice an issue with your account, please contact our support team immediately.

Communication Preferences

We respect your communication preferences and only send notifications related to:

  • Security alerts and platform maintenance
  • Changes to our terms and conditions or privacy policy
  • Offers and promotions based on your interests

If you prefer not to receive these communications, please update your notification settings in your account profile.

Data Storage and Retention

We store user data securely in compliance with the UK's General Data Protection Regulation (GDPR). Your personal information is retained only for:

  • Account management
  • Compliance with applicable regulations
  • Debugging and troubleshooting purposes

Your Rights Regarding Personal Data

Under GDPR, you have the right to access your personal data at any time. You may also request corrections or deletions of sensitive information.

Please contact our support team using the designated form in the "Contact Us" section of our platform.

Third-Party Services or Integrations

We partner with reputable third-party services for enhanced functionality and security measures, such as:

  • Trustly payment processing
  • Evolution Gaming live casino platforms

These integrations are subject to regular audits and reviews for compliance with applicable regulations. For more information on these partnerships, please refer to our "About Us" section.

Compliance with Applicable Privacy Regulations

We comply fully with the UK's General Data Protection Regulation (GDPR) regarding user data collection and retention practices. This includes adhering to:

  • Article 5: Data protection principles
  • Article 32: Security of personal data

Please note that our website may be subject to occasional downtime for operational updates or security measures.

Session Management and Login Protection

We use secure sessions to protect your account information and prevent unauthorized access. Each session is allocated a unique identifier, ensuring maximum security during login attempts.

If you encounter any issues with your session, please reset your password by following the instructions in our "Forgot Password" form.

Responsible Handling of User Information

At Cardiff Casino, we ensure that all personal data is handled responsibly and securely stored on servers protected by 2048-bit SSL encryption. Your account information will never be shared or sold to third parties without explicit consent.

If you have any questions regarding this Privacy Policy, please refer to our "About Us" section for additional resources and contact details.

Age Restrictions and Minor Protection

We follow strict guidelines set forth in the UK's Age of Majority Act (1980), ensuring that:

  • Users under 18 are prohibited from creating an account
  • Adult users must verify their age via secure identity validation methods

Our services are designed to cater to players aged 18 or over.

Platform Monitoring for Security and Fraud Prevention

We continuously monitor our platform for potential security threats, anomalies, and suspicious activities. This includes regular:

  • Firewall configurations updates
  • Network traffic monitoring
  • Penetration testing and vulnerability assessments

These measures aim to provide a safe environment for all users while maintaining optimal service quality.

By registering an account with Cardiff Casino, you acknowledge acceptance of this Privacy Policy.

We reserve the right to update or revise our policies at any time. For changes affecting your personal data, we will notify affected parties in accordance with GDPR guidelines.

Cardiff Casino reserves the right to modify and update this policy without notice.